Frequently Asked Questions

Reservation

On our website by clicking on the booking button in the top right hand corner,  in the “Book” box, you can also click on this Shuttle Lyon booking link

You will receive an SMS before the driver arrives (10/15 minutes). If you encounter any problems you have our telephone number at +33 4 82 82 82 60 69, in any case you have all the information to contact us in your confirmation email.

The number of baggages is limited to 2 per person, 1 checked baggage and 1 cabin baggage. Work bags and handbags do not count as luggage. From the 3rd baggage per person it is charged 3 € extra prepayment and 5 € on site at the time of pick-up.

Payment is only made at the time of booking, on the internet and with a credit card. We use Lydia, a French and ultra-secure application.

The shuttle schedules are directly available by clicking on booking. In fact our system is very intuitive, you don’t have to consult a calendar but you have to enter your needs (date, time of departure and number of passengers) then our system will find the most suitable shuttle for your needs. Isn’t that great?

The animals on board are limited to their size, we do not accept animals too big! On the other hand, a small dog or a small cat are always welcome on board as long as they are carried in a cage provided for this purpose.

Yes, we have child seats that cost an extra €1 per seat. In order to guarantee you a child seat it is important to indicate in the comment section the age of the child seat. Our Company declines any responsibility in the event of omission of this information. Be vigilant.

This is not normal, we are sure that after the payment confirmation you will receive an email from us. Please check your spam messages.

Journey

You will find the shuttle stops directly on the website or on the link Navette Lyon Airport.

You will find the shuttle stops directly on the website in the Lyon Airport Stops section.

There are pictures of stops, operating vehicles and the GPS point to get there. Our drivers will contact you before the trip and will indicate which type of vehicle.

We propose a stop at the Gare Part Dieu to reach Lyon airport and vice versa. You will find all the useful information on the page of the Gare Part Dieu stop.

It is possible to reach Mermoz Pinel, mainly by metro line D. This stop is also served by several bus lines. Consult the Mermoz Pinel stop page for details on public transit services.

If your flight is late you must inform us on 04 82 82 82 60 69 or 06 03 07 56 92. However, for operational reasons our shuttle will not be able to wait for you after the announced time of passage, we have other passengers and obligations to respect for the good running of our service.

It’s very easy to contact us because you have several solutions : by email at contact@navette-lyon.com, by phone at 04 82 82 60 69 or at 06 03 07 56 92. We will always be happy to accompany you in your travels.

You do not have the possibility to have the driver’s phone number but you can contact us anytime by phone at +33 4 82 82 60 69 (number available 7/7 and 24/24).

When you book a ticket, you reserve your seat in one of our shuttles. Which means that even if you’re alone in a 8 seat minivan, the shuttle will pick you up. Whatever happens your place is guaranteed.

Offers & Fares

We apply supplements on different options taken as:

– 1 additional baggage item costs 3 € in advance and 5 € on site

– 1 child car seat costs 1 € extra

– The drop-off or pick-up close to home is invoiced according to your place of residence.

Indeed the price of a child ticket is 2 € cheaper than the price of an adult ticket. However, he must always travel with an accompanying adult.

Yes, it is quite possible, for a drop-off as close to your home as possible, please contact us by email at contact@navette-lyon.com or by phone at 04 82 82 82 60 69. Please note that this type of deposit will incur additional costs.

Timetable

Yes, the Navette Lyon shuttle service operates 24/7. Departures are scheduled every hour from the various stops in service, find the Shuttle Lyon stops list.

For the departure we always advise to arrive at least 2 hours in advance at the airport in order to calmly record your luggage and not stress to the idea of ​​missing your plane. Depending on your area of ​​residence you will find our stops and the expected arrival times at Lyon’s airport. Please note that we are not responsible in the event of a road incident causing a delay for you. Plan ahead so as not to have any unpleasant surprises.

We advise you to choose your schedule 1 hour after the theoretical arrival of the flight in order to make sure you do not miss our shuttle. In any case, we invite you to inform us by phone on 04 82 82 82 60 69 or by email at contact@navette-lyon.com as soon as you become aware of the flight delay.